Shipping policy

Everything you need to know about how we ship your order, how long it takes, and how returns, exchanges and warranty claims work. Email is the fastest way to reach us if anything below doesn't cover your question.

Free / $10.95 shipping over $35 (AU) — $10.95 under $35
$12.95 Express — priority handling on Direct Freight Express
14 days to request a return or exchange

Shipping

Orders are dispatched same day or the next business day (unless otherwise stated on the product page). Standard shipping — free over $35, or $10.95 for orders under $35 — is fulfilled via Aramex, Couriers Please, or Australia Post, depending on your location. Choosing Express ($12.95) moves your order onto Direct Freight Express, our premium carrier, with faster checkout processing and same-day dispatch if ordered before noon.

Shipping to PO Boxes

Our standard and Express carriers (Aramex, Couriers Please, Direct Freight Express) do not deliver to PO Boxes. If you need delivery to a PO Box, select the Australia Post option at checkout for an additional $20. Not all items are eligible for PO Box delivery due to their size or weight — email sales@quickbloomlights.com.au before ordering to confirm your item can be sent this way.

Delivery times

Estimated business days, including dispatch. Orders placed before 12 pm (Sydney time) on a business day are dispatched the same day.

Destination Standard Express
NSW, ACT, VIC, QLD & SA 1–4 business days 1–4 business days
WA, TAS & NT 4–9 business days 3–6 business days
Far North QLD, rural & remote areas allow 2–3 extra days allow 2 extra days
We ship Australia-wide. We reserve the right to charge additional freight on some oversized or heavy products, and for some rural and remote addresses. When this applies, we'll contact you before dispatch to let you know the difference and ask whether you'd like to pay it to proceed, or cancel the order for a full refund — we won't charge you anything extra without asking first. Some items cannot ship with Australia Post. We currently ship within Australia only; we do not ship internationally.

Packaging & delivery

All parcels ship in discreet, unbranded packaging — no product names appear on the label. Most couriers are authorised to leave your parcel in a safe place at your address without a signature. Quick Bloom Lights is not responsible for loss, theft, or damage after the courier confirms delivery, so choose a secure delivery address or select a click-and-collect option if you're concerned about this.

Warranty & Returns

Check your order as soon as it arrives — let us know within 3 days if anything shows visible damage. Anything deemed defective within the first 14 days of receipt is fully covered by us.

Warranty periods

Product Warranty
AC Infinity products 2 years from date of purchase
HLG LED grow lights 1–3 years, as noted on the product page
Standard products (all others) 1 year, unless otherwise specified

If something's faulty

  1. Download and fill out our Warranty Claim Form.
  2. Email the completed form to returns@quickbloomlights.com.au along with a short video showing the fault.
  3. Within 14 days of receipt: we cover return shipping, and once we receive the item we'll repair or replace it.
  4. After 14 days: if the fault is confirmed, you're not responsible for return shipping costs.
A completed claim form plus a short video of the fault helps us assess and resolve your claim faster — please include both when you email us.

Exchanges

Accepted within 14 days of receipt for items in new, unused condition. Return shipping is the customer's responsibility.

Change of mind

Accepted within 14 days of receipt. Items must be unused and in original packaging. Return shipping is the customer's responsibility, and a 15% restocking fee applies.