Refund policy

Easy and Fair Returns — Your Satisfaction, Our Priority

Our goal at Quick Bloom Lights is to ensure you are completely satisfied with your purchase. If an issue arises, this policy covers how returns, exchanges, and warranty claims work.

3 days to report shipping damage or defects on arrival
14 days to request a return, exchange, or report a fault
15% restocking fee on change-of-mind returns

Damage or Defects on Arrival

Please check your order as soon as it arrives for any shipping damage or defects, and notify us within 3 days. Anything deemed defective within the first 14 days of receipt is fully covered by Quick Bloom Lights.

Return Process

Faulty or defective items

  1. Download and fill out our Warranty Claim Form.
  2. Email the completed form to returns@quickbloomlights.com.au along with a short video showing the fault, your invoice number, and date of purchase.
  3. Keep all original packaging until the return process is complete.
A completed claim form plus a short video of the fault helps us assess and resolve your claim faster — please include both when you email us.

Exchanges & change-of-mind returns

Email us at returns@quickbloomlights.com.au with your invoice number, date of purchase, and reason for the return. Keep all original packaging — items must be returned new and unused.

Warranty Periods

Product Warranty
AC Infinity products 2 years from date of purchase
HLG LED grow lights 1–3 years, as noted on the product page
Standard products (all others) 1 year, unless otherwise specified

Defective Returns

Within 14 days of receipt: we cover return shipping, and once we receive the item we'll assess it for repair or replacement.

After 14 days: if the fault is confirmed, you're not responsible for return shipping costs — we'll assess the item for repair or replacement once it's received.

Exchanges

Accepted within 14 days of receipt for items in new, unused condition. Additional fees and return shipping costs are the customer's responsibility.

New Product / Change of Mind Returns

Accepted within 14 days of receipt. Items must be new, unused, and in original packaging. Return shipping is the customer's responsibility, and refunds are issued minus shipping fees and a 15% restocking fee.