At Quick Bloom Lights, we stand by the quality and reliability of every product we sell. Here's how our warranty coverage works, and how to submit a claim if something goes wrong.
Warranty Periods
| Product | Warranty |
|---|---|
| AC Infinity products | 2 years from date of purchase |
| HLG LED grow lights | 1–3 years, depending on model (standard models: 1 year; premium and advanced models: up to 3 years) — check the product page for specifics |
| Seed Starter & standard products (all others) | 1 year, unless otherwise specified |
Warranty Terms & Conditions
- Our warranty covers product faults, defects, or failures resulting from manufacturing issues.
- Warranty does not cover normal wear and tear, misuse, improper installation, accidental damage, or modifications.
- Warranty claims must include proof of purchase from Quick Bloom Lights.
- Quick Bloom Lights reserves the right to repair, replace, or refund the product at our discretion.
- The customer is responsible for shipping the product back to Quick Bloom Lights for assessment, and we cover return shipping of the repaired or replacement product within Australia.
Making a Warranty Claim
- Download and fill out our Warranty Claim Form.
- Email the completed form to returns@quickbloomlights.com.au, along with your proof of purchase and a short video showing the fault.
- Await confirmation and next steps from our support team.
A completed claim form plus a short video of the fault helps us assess and resolve your claim faster —
please include both when you email us.
Need further assistance? Email sales@quickbloomlights.com.au or call 02 5502 5213 — Mon–Fri, 9:00 am–4:00 pm (AEST). We're committed to resolving your issues promptly.
