Answers to the questions we're asked most about shipping, returns, warranty, and payment. Can't find what you need? Email sales@quickbloomlights.com.au.
Shipping & Delivery
How long does shipping take?
Metro areas typically take 1–2 business days, Perth around 5–7 business days, and regional or remote areas 5–10 business days. Choosing Express ($12.95) puts your order on our premium carrier with priority handling.
Do you ship to PO Boxes?
You can select Australia Post at checkout for an extra $20 — this is the option needed for PO Box delivery, since our other carriers don't deliver to PO Boxes. Not all items are eligible for Australia Post due to their size or weight, so email sales@quickbloomlights.com.au before ordering to confirm your item can be sent this way.
Is there a surcharge for rural or remote areas?
On rare occasions, oversized/heavy items or hard-to-reach rural addresses can incur an additional freight cost. If this applies to your order, we'll contact you before dispatch to confirm the difference — you can choose to pay it and proceed, or cancel for a full refund.
Do you ship internationally?
No — we currently ship within Australia only.
How do I track my order?
Click the tracking link in your shipping confirmation email, or log in to your account and check your order history for real-time updates from our shipping partners.
Returns, Refunds & Warranty
What is your return policy?
Change-of-mind returns are accepted within 14 days of receipt for a refund, less a 15% restocking fee. Items must be unused and in their original packaging, and return shipping is the customer's responsibility. Full details are on our Refund Policy page.
What's the warranty on your products?
AC Infinity products carry a 2-year warranty, HLG LED grow lights carry 1–3 years depending on model, and Seed Starter and standard products carry 1 year unless otherwise specified. Full details are on our Warranty Information page.
How do I make a warranty or faulty item claim?
Download and complete our Warranty Claim Form, then email it to returns@quickbloomlights.com.au with your proof of purchase and a short video showing the fault.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay, plus four interest-free Buy Now, Pay Later options — Afterpay, Zip Pay, and PayPal Pay in 4 — and direct bank transfer. See our Payment Options page for details.
Products & Advice
Can I get advice on choosing the right product?
Yes — email our team at sales@quickbloomlights.com.au with your space, budget, and what you're growing or ventilating, and we'll recommend the right setup.
Are you an official AC Infinity distributor?
Yes — Quick Bloom Lights is the official Australian importer and distributor for AC Infinity, and we also distribute HLG LED grow lights and Seed Starter products.
Contact
How can I contact customer support?
Email sales@quickbloomlights.com.au or call 02 5502 5213 — Mon–Fri, 9:00 am–4:00 pm (AEST). Email is the fastest way to reach us.
Still have a question? Email sales@quickbloomlights.com.au or call 02 5502 5213 — Mon–Fri, 9:00 am–4:00 pm (AEST).
